Warranty

1. Warranty Coverage

We stand behind the quality of our products and are pleased to offer the following warranty coverage:

1.1 Furniture and Modular Cabinetry

• Warranty Period: 1 year from the date of purchase.
• Coverage:
  • Structural Integrity: This includes the main framework and assembly of the furniture or cabinetry. We will only cover any material and craftmanship defects.
  • Hardware & Mechanisms: This includes hinges, drawer slides, knobs, and other functional hardware only if provided by our company.
• Exclusions:
  • Client-Purchased Accessories or Hardware: If the customer provides their own accessories or asks us to purchase items from a supplier they select, we are not liable for any damage or defect in these items.
  • Normal Wear and Tear: The warranty does not cover normal aging or wear and tear of the product, such as scratches, fading, or minor dents.
  • Improper Use or Maintenance: Damages caused by misuse, abuse, accidents, or failure to follow proper care and maintenance guidelines are not covered.
  • Environmental Factors: Damage resulting from exposure to extreme conditions, such as humidity, heat, or sunlight, is excluded from the warranty.

1.2 Small Crafts (Non-Furniture Items)

• Warranty Period: 2 months from the date of purchase.
• Coverage:
  • Structural Integrity: This includes the overall assembly and construction of the craft. We will only cover any material and craftmanship defects.
  • Hardware & Mechanisms: Only applies if these are provided by our company.
• Exclusions: Same as those listed under Furniture and Modular Cabinetry.

2. On-Site Repairs

If the item cannot be shipped due to size or was installed in place, the customer is responsible for paying a mobilization fee for us to conduct necessary repairs on-site.

3. Warranty Claim Process

To make a warranty claim, customers must provide either of the following:

• The original receipt.
• A copy of payment acknowledgment from us.
• The order number, if the item was purchased through our website.

4. Warranty Service

If a valid warranty claim is made within the warranty period, we will, at our discretion:

• Repair the defective item.
• Replace the defective item with the same or a comparable item.
• Issue a refund if repair or replacement is not feasible.

5. Contact Information

For any warranty-related questions or to file a claim, please contact our sales@thenuastudio.ph or message us on our social media pages